Frequently Asked Questions
Everything you need to know about your ButterScotch experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a request.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.
Are your materials sustainably sourced?
Yes, ButterScotch is committed to ethical fashion. We use organic cotton, recycled polyester, and partner with fair-trade certified factories.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window for cancellations or modifications. Please contact our support team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.